Turning Gripes Into Gold
Address these common pain points and win guest loyalty every time.
"Reduced menu with a trained staff = speed of service!"
LONG WAIT TIMES:
Leverage smart staffing to schedule peak-time coverage to reduce wait times and table management systems to optimize seating and reservations to improve flow.
LIMITED DIETARY OPTIONS:
Stay on top of menu updates and add diverse choices – vegetarian, vegan, gluten-free – and regularly refresh those options while creating customizations that allow substitutions to meet individual needs.
HIGH PRICES AND PERCEIVED VALUE:
Craft value messaging to highlight quality ingredients and culinary techniques to justify prices, and offer value options and deals like budget-friendly options or combos to appeal to all diners.
POOR OR INCONSISTENT SERVICE:
Leverage smart staffing to schedule peak-time coverage to reduce wait times and table management systems to optimize seating and reservations to improve flow.
TECH-RELATED ISSUES:
Invest in consistent, thorough training to ensure service excellence and create feedback loops with guest surveys and staff reviews to uncover and address service gaps.
CLEANLINESS + ATMOSPHERE:
Enforce strict cleaning protocols and schedules for consistent, visible cleanliness and run “ambiance checks” to adjust lighting, music and decor for a welcoming feel.
"Consumers expect value in every part of the experience – from service to ambiance. It’s not just about the menu.”
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