Business Insights

Diffusing the Extremes

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The majority of consumers comfortable with returning to in-restaurant dining are ready, willing and able to comply with societies new norms and policies regarding mask use and social distancing. However, some potentially more extreme opinions are manifesting themselves in restaurant settings. While this vocal minority rarely cause disruption in restaurants, it’s considered a best practice to be prepared for these situations in terms of diffusion, de-escalation and resolution.

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