You’ve mastered your takeout menu to include items that travel best. You’ve identified a collection of takeout containers that keep your dishes intact. Your carryout ordering system is running smoothly. But, do you provide each guest with a free side of hospitality?
When it comes to hospitality, a little goes a long way. Training your team to be engaging and offering meaningful guest incentives are the first places to start.
Smile With Your Voice
When answering the phone for a takeout order, employees should wear a smile from start to finish. Guests can hear the smile as they order, setting the tone for their experience before they even set foot in the restaurant. Thank online guests with a smile when they arrive as well and be sure to ask about their online ordering experience.
Consider all of your customer touchpoints and identify ways to be engaging throughout. This includes everything from humorous phone recordings and what your takeout parking identification signs read to dressing up when bringing food to customers and providing candies at the hostess counter. These special touches can be what differentiates you from the competition.
Offer with meaning
A bounce-back coupon thrown in the carryout bag or a note from the owner or chef thanking the customer for their support that includes a special offer? It’s easy to identify which would have the greater impact. The latter shows genuine appreciation. It gives you an opportunity to convey a “we’re all in this together” message thanking your guest for their support of your business today and in the future.
Your Shamrock Foods Sales Representative is always here to help. Sign up today for a 30-minute business consulting session to brainstorm ways you and your team can maximize takeout customer service and much more. Sign up here!
Share this Post
Get Rewarded Like Never Before
Get more great menu ideas and great savings on items you already purchase. Enjoy exclusive offers, rebates and promotions, and the chance to win great prizes, including trips to some amazing destinations with Shamrock Rewards.
LET’S OPTIMIZE YOUR OPERATIONS
Check out our resources to help give your menu edge, make your kitchen more efficient and put our team of experts to work for you.
Your online portal to place orders, track your deliveries and access your transaction history.
Maximize profitability with this simple, powerful tool that helps calculate your operation’s break-even point and more.
Exclusive to our customers, an easy way to manage purchase tracking, inventory and menu costs.